Elite Cleaning Team Privacy Policy

This privacy policy explains how Elite Cleaning Team ("we", "us", "our") collects, uses, stores, and protects your personal data when you visit our website (elitecleaningteam.co.uk), use our cleaning services, or otherwise interact with us.

1. What personal data we collect

To provide our cleaning services, respond to your enquiries, and communicate with you, we may collect and process the following personal data:

• Contact information: Your name, phone number, and email address.
• Property information: The address of the property to be cleaned, the type of property (e.g., domestic, commercial), and details about the specific cleaning services you require.
• Correspondence data: Any messages, enquiries, or other information you provide when you contact us via our website, phone, email, or other means.
• Transaction data: Details about services you have purchased from us, invoices, and payment records.
• Technical data: Your IP address, browser type, and information about how you use our website, collected through cookies and similar technologies.

2. How we use your personal data

We use the personal data we collect for the following purposes:

• To provide our services: To provide you with a quote, schedule the cleaning job, and carry out the work at your property.
• To communicate with you: To respond to your enquiries, answer your questions, and provide you with information about our services.
• To fulfil our contract: To manage our service agreement with you, including scheduling and billing.
• To meet our legal obligations: To comply with legal requirements, including our obligations under UK tax and accounting law.
• To improve our website: To understand how visitors use our website so we can improve its functionality and the user experience.

3. Our legal basis for processing your data

We process your personal data based on the following legal grounds under UK data protection law:

• Performance of a contract: When you book a service with us, we process your data to fulfil that contract.
• Consent: When you provide us with your details by filling in our contact form, you consent to us using that data to respond to you.
• Legal obligation: We may need to process your data to comply with the law, for example, for tax purposes.
• Legitimate interests: We may use your data for our legitimate business interests, such as improving our website and services.

4. How long we keep your data

We will only keep your personal data for as long as it is needed for the purposes it was collected for. This includes:

• For the duration of our service provision to you.
• For as long as required by law (for example, UK tax law requires us to keep business records for at least 6 years).
• For as long as we have your consent to do so.

Once the retention period expires, your data will be securely deleted.

5. Data security and sharing

We are committed to keeping your personal data safe and secure. We have implemented appropriate technical and organisational measures to protect your data from being accidentally lost, used, or accessed in an unauthorised way.

We do not sell your personal data. We may share your data with trusted third parties who help us to run our business, such as our accounting software provider. We will only share the minimum amount of data necessary, and we ensure that any third parties we use are also committed to data protection. We may also be required to share your data with legal or regulatory authorities if required to do so by law.

6. Cookies

Our website uses cookies, which are small text files placed on your computer, to help the site provide a better user experience. In general, cookies are used to retain user preferences and provide anonymised tracking data to third party applications like Google Analytics.

While cookies will make your browsing experience better, you may prefer to disable them on this site and on others. The most effective way to do this is to disable cookies in your browser.

7. Your rights

Under UK data protection law, you have a number of rights regarding your personal data. These include:

• The right to be informed: To know how we use your personal data.
• The right of access: To request a copy of the personal data we hold about you.
• The right to rectification: To have any inaccurate personal data corrected.
• The right to erasure: To request that we delete your personal data, where there is no compelling reason for us to keep it.
• The right to restrict processing: To block or suppress the processing of your personal data in certain circumstances.
• The right to object: To object to us processing your personal data.

If you wish to exercise any of these rights, please contact us using the details below.

8. Children's data

Our services are not intended for children, and we do not knowingly collect data relating to children under the age of 18.

9. Policy changes

We may update this privacy policy from time to time. Any changes will be posted on this page, and we will update the date at the bottom. We recommend you check this page periodically to stay informed.

10. Contact us

If you have any questions about this privacy policy or how we handle your data, please get in touch with us:

• Email: info@elitecleaningteam.co.uk
• Phone: +44 7867 277724

You also have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO). You can find their contact details at www.ico.org.uk.

Last updated: November 2025